Lostisland submitted an input to the Office of the United Nations High Commissioner for Human Rights in response to the call for inputs titled “Human Rights Council resolution 52/8 on promoting human rights and the Sustainable Development Goals through transparent, accountable and efficient public service delivery.”
The call for inputs is intended to inform the OHCHR’s report as requested by Human Rights Council resolution 52/8, which mandates the preparation of a report on the role of public service delivery in promoting and protecting human rights and in achieving the Sustainable Development Goals. This report is to be presented to the Human Rights Council at its fifty-sixth session.
The submission by Lostisland discusses the challenges and good practices of public service delivery. It also discusses the participation of private actors in public service delivery. The main points are:
- The main challenges to public service delivery are a lack of transparency and accountability, bureaucratic red tape, corruption, and a digital divide.
- Governments can overcome these challenges by increasing social spending, addressing structural discrimination, maximizing available resources, preventing corruption, and reallocating public expenditure.
- Corruption plays a substantial role in excluding individuals and households from accessing public services. Addressing corruption is paramount to ensuring equal access to public services for all.
- The challenges and good practices in public service delivery to vulnerable and marginalized groups encompass a complex landscape. Empowering vulnerable groups through targeted initiatives, tailored education, and healthcare programs can enhance their access to public services. Community engagement, cultural competence, and linguistic inclusivity contribute to more effective service delivery.
- The participation of private actors in public service delivery is primarily regulated and monitored through a combination of legislative frameworks, regulatory authorities, and oversight mechanisms.
- To effectively monitor and regulate private sector involvement in public service delivery, it is essential to build strong oversight institutions, ensure comprehensive reporting and transparency requirements, and promote stakeholder engagement and civil society participation in the monitoring process.